Congratulations. You deserve this. Great product, and probably the best customer service I’ve ever experienced. I almost had the feeling that you were consultants working for me, instead of me being one of many customers.

Thorsten

However, something seems wrong. It certainly goes against one of my consulting principles, which is that change has to be holistic and driven across multiple perspectives at once to be effective. The model I most often use in change management is Leavitt’s Diamond, a balancing act in which four variables – technology, organization, processes and people – must be included in any enterprise change. Indeed, what I see most often in my practice, is that companies change only one single thing (e.g., introduce new technology) and don’t adapt the other dimensions to the change (don’t train their people, adapt business processes accordingly, provide support organization, etc.). Most often, the benefits from that single change will then not be reaped. More significantly, the change may simply be rejected by the organization.

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